GENERAL CONDITIONS

 

PARTS IDENTIFICATION

 

1. Website

The website www.tenerifepass.net belongs to TRALOPIA INTERNATIONAL SL, a company domiciled at Calle El Roque, 22, 38330 – San Cristóbal de La Laguna- S / C de Tenerife (Spain), CIF B-76737840 registered in the registry Mercantil de Tenerife in volume 3511, folio 100, sheet number TF-59340 with administrative authorization granted by the Government of the Canary Islands to carry out the activity of tourist intermediary, with number I-1,0004147.1, (hereinafter “TENERIFE PASS”), through which its users can access various information on leisure, travel and tourism, and for which TENERIFE PASS has the necessary licenses and permits for the activities of a travel agency.

2. User

● It is the natural person (hereinafter user), who accesses the page to find out and contract the services offered through the website.

● The user is considered to be the person who contacts by phone, chat or via email, from the same email address entered at the time of purchase.

● The user declares that he is of legal age and has the necessary legal capacity to acquire the services offered through the “TENERIFE PASS” website.

● TENERIFE PASS cannot verify the age of the user, so it is not responsible for the veracity and accuracy of the data completed by it.

● The user, both a natural and legal person, declares that they have the legal capacity to acquire the services offered at https://tenerifepass.net .

ACCEPTANCE OF CONDITIONS

 

This document establishes the General Conditions of Use of the services provided through the TENERIFE PASS website, reserving within the limits permitted by Law, the right to periodically modify and update them, without prior communication to users. .

These conditions of use do not exclude the possibility that certain services provided through the website, due to their particular characteristics, may be subject to their own specific conditions of use.

The fact of accessing, browsing and using our website and / or making a purchase implies having read, understood and accepted the general conditions, automatically considering themselves incorporated into the contract, without requiring its written transcription or conventional signature.

It is compulsory for the user to carefully read the General Conditions and accept them in each of the occasions in which they intend to make a purchase through the web portal, since they have been subject to modifications since the last time they accessed.

In case of not accepting these General Conditions of use, the user will not be able to make purchases on our website.

SERVICE DESCRIPTION

 

Through the TENERIFE PASS website, users are offered access to various information about leisure, travel and tourist services, also enabling online contracting of some of the services offered therein.

Users will be able to obtain information about TENERIFE PASS’s exclusive products through the website, even in some cases being able to contract them online or by phone, and for which TENERIFE PASS supplies the content and service on behalf of and on their own.

In addition to these services, the user may formalize purchases and contract online or by phone accommodation and package tours, as well as other services, provided by TENERIFE PASS, the information related to said services, although the technical organization of the same and formalization of Purchases will be made by the wholesale agencies, and, in general, the service providers that correspond, where applicable, limiting the responsibility of TENERIFE PASS to the obligations that are legally attributed to it, in its capacity as a retail travel agency.

OBLIGATIONS OF THE USER

 

The user agrees to use the services and content on our website in accordance with the Law and the general and particular terms and conditions of the services offered by TENERIFE PASS at all times, and must refrain from using them to:

● Carry out illegal or constitutive activities, contrary to good faith, morality and public order, to the uses, and / or that violate the regulation on intellectual and industrial property, or any other norm of the applicable legal order.

● Use the website for harmful purposes against TENERIFE PASS or any of the companies of the business group to which it belongs, hereinafter called TRALOPIA INTERNATIONAL group, or any third party, or that, in any way, may cause damage or prevent normal operation from the website.

● Introduce or spread on the network data programs (viruses and harmful software) that may cause damage to the computer systems of the TRALOPIA INTERNATIONAL group, its suppliers or third-party users of the Internet network.

● Make speculative, fraudulent or false requests or contracts.

● Include website information in price comparison search tools.

● Access the website using a robot, spider or any automatic search tool or program.

● Carry out activities that constitute an infraction of the regulation on intellectual and industrial property or any other norm of the applicable legal order.

● It is not allowed to resell, deep-link, use, copy, monitor (for example, spider, scraper), display, download or reproduce the content, information, software, products or services available on our website to any commercial or competitive activity.

● Use the social networks made available by TENERIFE PASS to insert messages that are not directly related to the theme of leisure or travel, in particular, illegal, illicit, defamatory or any other content that could harm the rights of third parties or cause damage to computer systems, reserving the right to withdraw any message that it deems inappropriate.

● Disseminate content or propaganda of a racist, xenophobic, pornographic nature, in support of terrorism, or that violates human rights.

● Make available to other users, send by email or, in some way transmit, any content that, in accordance with the applicable provisions or existing contractual relationships, you are not authorized to transmit (such as privileged information, information protected by industrial or intellectual property rights or information on which you have a duty of confidentiality).

● Transmit unsolicited or unauthorized advertising, advertising material, “junk mail”, “Chain letters”, “pyramid structures”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for it.

● Likewise, users are expressly prohibited from reproducing, duplicating, copying, selling, reselling or exploiting for commercial purposes, any section of the service, use or access to it.

● If your user names and passwords become known to an unauthorized user, you agree to immediately inform TENERIFE PASS, which reserves the right to modify for the protection of the service. The user undertakes to diligently safeguard and keep secret the passwords provided by TENERIFE PASS and to assume the consequences or economic damages suffered by the lack of diligence in the custody of the same.

TENERIFE PASS reserves the right to deny, at any time, without prior notice and without right to compensation, access to the website, to those users who do not comply with these General Conditions, or the particular ones that in each case apply to them. . If TENERIFE PASS has reasonable reasons to consider that a purchase has been made in contravention of these General Conditions, or the particular ones that in each case apply to it, it will be authorized to cancel it and may inform the relevant authorities.

The user agrees and declares that all the data entered for the purchase request is true, especially the email address indicated for notifications. The agency puts at your disposal, for the verification of the data entered by the user, a summary on each screen and a final summary once the request and / or purchase is completed through our website. Otherwise, TENERIFE PASS is not responsible for any setback that may arise.

LIMITATIONS OF LIABILITY

 

TENERIFE PASS disclaimer:

● All liability that may derive from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational operation of the electronic system, motivated by causes beyond TENERIFE PASS.

● Of the damages that the user suffers as a result of informing, the user or his client, erroneously his email address and / or his telephone number.

● The links and hypertext that make it possible to access benefits and services offered by third parties through the website, do not belong to or are under the control of TENERIFE PASS, not being responsible for the proper functioning of such links, as well as the information contained in the themselves or from any effects that may derive from said information, nor from the prejudices that the user may suffer by virtue of the information found on the linked website.

● Damage that may be caused to users’ equipment by using the portal.

Certain information included on the TENERIFE PASS website or provided by telephone has been provided by the providers of the services offered on the website. TENERIFE PASS is not responsible for the veracity of the contents or the errata that may derive from said information.

Within the website links can be made to other websites over which TENERIFE PASS has no control and whose content is not responsible. Similarly, TENERIFE PASS will not be responsible for the technical availability of the web pages that the user accesses through its website.

The user assumes under his sole responsibility the damages that may be derived from accessing said content, as well as any other damage or harm caused to his computer system by any downloaded material or in any way obtained through the use of the services or for any loss of data derived from downloading said material.

Likewise, TENERIFE PASS will not be responsible for the damages or losses derived from the infringements of any user that affect the rights of another user, or of third parties, including copyright, trademarks, patents, confidential information and any other property right. intellectual and industrial.

TENERIFE PASS will not be responsible for the damages and losses caused to the user in case of impossibility to provide the services object of these general conditions of use, in cases of force majeure, fortuitous event or other causes not attributable to it. Neither will TENERIFE PASS be responsible for the improper use of the service as a consequence of maintenance work, or a faulty configuration of the user’s computer equipment, or the insufficient capacity to support the computer systems necessary for the use of the services offered.

APPLICABLE LEGISLATION

 

These general conditions of use, as well as the relationship between TENERIFE PASS and the user with respect to them, will be governed by Spanish law.

In everything not contained in these general conditions, it will be contained in the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws or the one that replaces it.

The Courts of the consumer’s domicile will be competent to hear any litigation arising from these conditions.

TERMS OF SALE

 

1. Web sale

TENERIFE PASS offers and, where appropriate, supplies the content, products and services to website visitors on behalf of and on its own account.

Users should know that the contracting of the aforementioned services is governed by specific contractual conditions, according to the applicable legislation in each case, which are agreed by the users with their provider and the travel agency.

TENERIFE PASS limits its liability to that attributed by applicable regulations in each case, in its capacity as a retail travel agency.

TENERIFE PASS, is the owner of the database generated from the personal data provided by the user at the time of purchase, and therefore undertakes to fulfill its obligation of secrecy of personal data and its duty to treat them confidentially. It will adopt the necessary measures to prevent its alteration, loss, treatment or unauthorized access, taking into account at all times the state of technology in accordance with the provisions of current legislation in Spain on the protection of personal data.

TENERIFE PASS, makes every effort within its means to offer the information contained on the website https://tenerifepass.net truthfully and without typographical errors. In the event that at any time an error of this type occurs, alien at all times to the will of the travel agency, it will immediately be corrected.

2. Means of purchase

TENERIFE PASS purchases can be made by the user through the internet and telephone sales. In the event of any unforeseen event that may arise in your purchase, you will be informed as follows:

● If your purchase is a telephone sale, you will be informed by phone, email or text message.

● If your purchase is through the internet, you will be informed by email.

3. Payment terms

The fact of requesting a purchase implies a commitment on the part of the client to authorize the charge on the credit / debit card supplied.

TENERIFE PASS, in purchases made through electronic / telephone sales, may require, after having made its purchase, the sending by fax or email, of the express authorization by the paying customer and of a legible photocopy of both sides of the the card, DNI, NIE or passport of the holder. In case of not receiving such documentation, the travel agency reserves the right not to confirm said purchase to protect itself from situations of doubtful viability.

4. Electronic invoice

The user who makes a purchase through TENERIFE PASS, the telephone service department or website, gives his express consent in case of request, to the sending of the invoice by electronic format to the email address provided by him at the time of making the purchase.

According to the data protection law, if you request modification of the invoice data or send to another email, you will be required authorization by the customer for such change.

5. Contact

Our specialized agents are at your disposal through the following channels:

Telephone attention, assistance by email and / or Chat on the web: The email is info@tenerifepass.net. Both contact routes have the following business hours on working days and holidays:

● From Monday to Friday: From 09:00 to 18:00 (Canary time).

● Saturdays and Sundays: From 09:00 to 14:00 (Canary time).

 

SPECIFIC CONDITIONS

 

1. Hotels

1.1. Price

Sometimes on our website there is a cheaper rate than another for a specific stay in a hotel. These rates created by hotels may have special restrictions and conditions, for example, regarding cancellation and refund. It is important that you check the details of the room and the rate carefully to know the conditions before making the purchase.

Any unspecified service is not included in the price of the purchase of a hotel service, in addition to extras such as drinks in half and full board, minibar, telephone calls, parking, laundry services, etc. The user is solely responsible for paying the additional taxes that the authorities of certain countries apply (tourist tax, etc.) that must be paid at the destination, locally.

1.2. Voluntary modifications

If you want to make any modification, you can manage it by email or by telephone, see “Contact” section.

In case of detecting any error on the same day of the purchase, you must contact us during our business hours, so that the agency staff verify the possibility of correcting said error. Remember that we will always inform you of the modification requested by the same means, so if you do not receive a response no later than half an hour before the closing time of our business hours, you should contact us again.

Changes: After the day of purchase, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will charge for this procedure, the difference that exists with respect to what is contracted.

Cancellations: On the same day of the purchase, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will charge a management fee of € 12 per purchase. If you make a new purchase on the same day, these expenses may be returned. For cancellations after the day of purchase, it will be the supplier who establishes whether it corresponds or not and if it involves additional costs. TENERIFE PASS will charge a management fee of € 20 per purchase.

Exceptional cases of cancellation: In cases of cancellation due to hospitalization or death, it is subject to the criteria of the hotel establishment. TENERIFE PASS will charge a management fee of € 20 per purchase.

1.3. Special requests

Special requests such as sea view rooms, double bed, cot, pets (dogs and / or cats), etc. are subject to the availability of the hotel establishment.

Hotel establishments have a limited stock of cots, so if you need this service you must indicate it by email info@tenerifepass.net or by phone at 609 073 804, always subject to availability. There are hotel establishments in which the right of entry of minors is reserved, so it is recommended to consult before making the purchase, see “Contact” section.

Regarding the cases in which you want to bring pets (dogs and / or cats), it is also important to check the availability, conditions (weight and height) and possible supplements before making the purchase, as they are generally not admitted in certain establishments.

1.4. Arrival and departure times

The usual time of entry and exit is depending on each hotel establishment, we advise you to find out the particularities of the same in this matter, contact us, see “Contact” section, to know the particularities of your purchase, in this sense. As a general rule, the rooms can be used from 14:00 on the day of arrival and must be vacated before 12:00 on the day of departure.

The hotels reserve the right of admission to minors unaccompanied by an adult.

2. Transfers

The terms of the transfer service are defined by the provider, please read them carefully during the purchase process.

In the price of the purchase of a transfer service, any unspecified service is not included, in addition to extras such as: baby seats, additional luggage, sports equipment, etc., you must tell us via email at info@tenerifepass.net to be able to request it from the provider, leaving the service on request.

If you want to make any modification, you can manage it by email or by telephone, see “Contact” section.

In case of detecting any error on the same day of the purchase, you must contact us during our business hours, so that the agency staff verify the possibility of correcting said error. Remember that we will always inform you of the modification requested by the same means, so if you do not receive a response no later than half an hour before the closing time of our business hours, you should contact us again. To avoid setbacks and to be able to manage the modifications in the correct period, we recommend making your request during our business hours, with a minimum notice of 4 hours before the start of the trip.

Changes: After the day of purchase, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will not charge management fees for this procedure.

Cancellations: On the same day of purchase or later, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will not charge management fees for this procedure.

3. Vehicle rental

The conditions of the vehicle rental service and its rates are defined by each rental company.

3.1. Price

The cost of those extra services that have not been specified at the time of purchase, such as: baby seats, additional driver, GPS, etc., and the costs of the purchase of a vehicle rental service will not be included. airport fees for these services, if applicable. These extras represent an additional cost and you can request it by email to info@tenerifepass.net where we will inform you of the availability and its price.

Driving the rented vehicle outside the territory where it was hired may carry an extra cost. Also, in some countries, border crossing with the rental vehicle may be prohibited.

Some vehicle rental rates include restrictions, we recommend that you carefully read the terms and conditions at the time of purchase.

The collection outside the stipulated time and the return in different offices, may carry an additional cost, which will be indicated in the terms and conditions when contracting the service.

3.2. Documentation

At the time of picking up the vehicle, you will be required to have a valid driving license and a valid DNI, NIE or passport together with a credit card in the name of the customer in the name of the person making the purchase to guarantee the deposit and fuel, in the event of not If you have it, the local provider may charge you a deposit by another means that will be returned to you at the end of the service (if there has been no incident), depending on the provider, this will agree with you on how to solve the fuel filling.

3.3. Voluntary modifications

If you want to make any modification, you can manage it by email or by telephone, see “Contact” section.

In case of detecting any error on the same day of the purchase, you must contact us during our business hours, so that the agency staff verify the possibility of correcting said error. Remember that we will always inform you of the modification requested by the same means, so if you do not receive a response no later than half an hour before the closing time of our business hours, you should contact us again. To avoid setbacks and to be able to manage the modifications in the correct period, we recommend making your request during our business hours, with a minimum notice of 4 hours before the start of the trip.

Changes: After the day of purchase, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will not charge management fees for this procedure.

Cancellations: On the same day of purchase or later, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will charge € 12 of management costs for this procedure. If you make a new purchase on the same day, these expenses may be returned.

4. Excursions, Tours, Activities and Passes.

If you want to make any modification, you can manage it by email or by telephone, see “Contact” section.

In case of detecting any error on the same day of the purchase, you must contact us during our business hours, so that the agency staff verify the possibility of correcting said error. Remember that we will always inform you of the modification requested by the same means, so if you do not receive a response no later than half an hour before the closing time of our business hours, you should contact us again. To avoid setbacks and to be able to manage the modifications in the correct period, we recommend making your request during our business hours, with a minimum notice of 4 hours before the start of the trip.

Changes: After the day of purchase, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will not charge management fees for this procedure.

Cancellations: On the same day of purchase or later, it will be the supplier who establishes whether or not it comes and if it involves additional costs. TENERIFE PASS will charge € 12 of management costs for this procedure. If you make a new purchase on the same day, these expenses may be returned

IDENTIFICATION, RESIDENCE AND MINORS

 

All users, without exception (children included), must carry their corresponding personal and family documentation in order, be it the passport or DNI, NIE

Some TENERIFE PASS providers offer special rates for Canary residents. It is the sole responsibility of the user to be able to prove their residence by DNI or NIE at the time of carrying out the contracted activity. If said residence is not accredited, the providers reserve the right to cancel the activity without the user being entitled to any compensation for it.

Any minor must be accompanied by a person of legal age in order to enjoy the contracted activity (s).

CLAIMS MANAGEMENT

 

For any incident that may arise in the contracted services, you can send a letter to the customer service at the email info@tenerifepass.net or by filling out the following form , which will open a file and begin the appropriate procedures.

It is stated that, due to territoriality, the competence in tourist matters corresponds to the Autonomous Community of the Canary Islands, since the company has its registered office there, having centralized administrative management and direction of its business.

Any official claim directed to our website must be requested at Calle El Roque, 22 in San Cristóbal de la Laguna, Santa Cruz de Tenerife, from Monday to Friday from 09:00 to 18:00.

INTELLECTUAL AND INDUSTRIAL PROPERTY

 

All the contents and elements that the user can access through the services offered by TENERIFE PASS are subject to industrial and intellectual property rights, patents, trademarks and copyright of TRALOPIA INTERNATIONAL SL or third-party holders of the same. Access to said content or elements through the services provided by TENERIFE PASS does not grant the user the right to alter, modify, exploit or reproduce, distribute, publicly communicate or any other right that corresponds to the owner of the right affected.

The client agrees to use the contents and / or elements to which he accesses through the services offered by TENERIFE PASS for his own use and needs, and not to carry out any commercial, direct or indirect exploitation of them.

Likewise, TENERIFE PASS will not be responsible for the damages or losses derived from the infringements of any user that affect the rights of another user, or of third parties, including copyright, trademarks, patents, confidential information and any other property right. intellectual and industrial.

 

 

 

© 2017-2020 “TENERIFE PASS, part of TRALOPIA INTERNATIONAL SL”. All rights reserved.