{"id":36539,"date":"2025-02-21T16:09:57","date_gmt":"2025-02-21T16:09:57","guid":{"rendered":"https:\/\/www.mibufetevirtual.com\/claims\/"},"modified":"2025-09-09T09:35:38","modified_gmt":"2025-09-09T09:35:38","slug":"claims","status":"publish","type":"page","link":"https:\/\/www.tenerifepass.net\/en\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36539\" class=\"elementor elementor-36539 elementor-32430\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64fe5000 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"64fe5000\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bad4731\" data-id=\"7bad4731\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23e0a4db elementor-widget elementor-widget-heading\" data-id=\"23e0a4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Claims<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74739df5 elementor-widget elementor-widget-heading\" data-id=\"74739df5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you've had any issues, we're here to help!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-77903dd4 e-flex e-con-boxed e-con e-parent\" data-id=\"77903dd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-542c259f e-con-full e-flex e-con e-child\" data-id=\"542c259f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98fc075 elementor-widget elementor-widget-heading\" data-id=\"98fc075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sometimes things don't go as expected.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-150e9061 elementor-widget elementor-widget-text-editor\" data-id=\"150e9061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tralopia International has complaint forms at Calle El Roque, 22, Santa Cruz de Tenerife, from Monday to Friday from 09:00 to 18:00 hours.<\/p><p>The complaint forms will be in accordance with the model approved by the Ministry responsible for tourism and will be made up of a unitary set of forms, consisting of an original white sheet of paper and three copies of pink, green and blue.<\/p><p>Tralopia International will provide its customers with complaint forms when they request them, will fill in the entire data box to be completed by the company and will provide the explanations and data necessary for its proper completion. The claimant must keep the green copy in his possession for the purposes of its record, and will send the original (white copy) to the Ministry responsible for tourism. The claimant may attach to the original copy the evidence or documents that he or she deems necessary. In the event of complaints about prices, the presentation of the invoice will be mandatory.   <\/p><p>Within a period of one month from the day of the complaint, Tralopia International will send the blue copy to the Ministry responsible for tourism, keeping the pink copy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bec82c8 elementor-widget elementor-widget-heading\" data-id=\"3bec82c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Write to us, we will help you!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bdc79e2 e-flex e-con-boxed e-con e-parent\" data-id=\"7bdc79e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-454a56bf elementor-widget elementor-widget-wpforms\" data-id=\"454a56bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container \" id=\"wpforms-32435\"><form id=\"wpforms-form-32435\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"32435\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/36539\" data-token=\"ccd3d602e15654184f67f286f352055b\" data-token-time=\"1784373157\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-32435-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-32435-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" required><label for=\"wpforms-32435-field_1\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-32435-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" required><label for=\"wpforms-32435-field_1-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/div>\t\t<div id=\"wpforms-32435-field_5-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"5\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-32435-field_5\" >Name Affair Email<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-32435-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-32435-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-32435-field_2\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-32435-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-32435-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-32435-field_3\">Affair <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-32435-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" required><\/textarea><\/div><div id=\"wpforms-32435-field_4-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"4\"><label class=\"wpforms-field-label\">Checkboxes<\/label><ul id=\"wpforms-32435-field_4\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32435-field_4_1\" name=\"wpforms[fields][4][]\" value=\"I have read and accept the Privacy Policy and the Cookies Policy\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32435-field_4_1\">I have read and accept the Privacy Policy and the Cookies Policy<\/label><\/li><\/ul><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-32435-field_5-container { position: absolute !important; 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Sometimes things don&#8217;t go as expected. Tralopia International has complaint forms at Calle El Roque, 22, Santa Cruz de Tenerife, from Monday to Friday from 09:00 to 18:00 hours. The complaint forms will be in accordance with the model approved by the Ministry responsible for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":35927,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-36539","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/pages\/36539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/comments?post=36539"}],"version-history":[{"count":0,"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/pages\/36539\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/media\/35927"}],"wp:attachment":[{"href":"https:\/\/www.tenerifepass.net\/en\/wp-json\/wp\/v2\/media?parent=36539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}