{"id":39648,"date":"2025-02-21T16:09:57","date_gmt":"2025-02-21T16:09:57","guid":{"rendered":"https:\/\/www.mibufetevirtual.com\/revendications\/"},"modified":"2025-09-09T09:35:33","modified_gmt":"2025-09-09T09:35:33","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/www.tenerifepass.net\/fr\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39648\" class=\"elementor elementor-39648 elementor-32430\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64fe5000 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"64fe5000\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bad4731\" data-id=\"7bad4731\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23e0a4db elementor-widget elementor-widget-heading\" data-id=\"23e0a4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">R\u00e9clamations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74739df5 elementor-widget elementor-widget-heading\" data-id=\"74739df5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Si vous avez rencontr\u00e9 des probl\u00e8mes, nous sommes l\u00e0 pour vous aider !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-77903dd4 e-flex e-con-boxed e-con e-parent\" data-id=\"77903dd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-542c259f e-con-full e-flex e-con e-child\" data-id=\"542c259f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98fc075 elementor-widget elementor-widget-heading\" data-id=\"98fc075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parfois, les choses ne se passent pas comme pr\u00e9vu.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-150e9061 elementor-widget elementor-widget-text-editor\" data-id=\"150e9061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tralopia International dispose de formulaires de plainte \u00e0 Calle El Roque, 22, Santa Cruz de Tenerife, du lundi au vendredi de 09h00 \u00e0 18h00.<\/p><p>Les formulaires de plainte seront conformes au mod\u00e8le approuv\u00e9 par le minist\u00e8re ayant le minist\u00e8re charg\u00e9 du tourisme et seront constitu\u00e9s d\u2019un ensemble unitaire de formulaires, compos\u00e9 d\u2019une feuille de papier blanc originale et de trois copies roses, vertes et bleues.<\/p><p>Tralopia International mettra \u00e0 la disposition de ses clients des formulaires de r\u00e9clamation lorsqu\u2019ils en feront la demande, remplira l\u2019int\u00e9gralit\u00e9 de la case de donn\u00e9es \u00e0 remplir par l\u2019entreprise et fournira les explications et les donn\u00e9es n\u00e9cessaires \u00e0 son bon remplissage. Le demandeur doit conserver la copie verte en sa possession pour les besoins de son enregistrement, et transmettra l\u2019original (copie blanche) au minist\u00e8re ayant le tourisme dans ses attributions. Le demandeur peut joindre \u00e0 l\u2019original les preuves ou documents qu\u2019il juge n\u00e9cessaires. En cas de r\u00e9clamations sur les prix, la pr\u00e9sentation de la facture sera obligatoire.   <\/p><p>Dans un d\u00e9lai d\u2019un mois \u00e0 compter du jour de la plainte, Tralopia International enverra la copie bleue au minist\u00e8re charg\u00e9 du tourisme, en conservant la copie rose.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bec82c8 elementor-widget elementor-widget-heading\" data-id=\"3bec82c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9crivez-nous, nous vous aiderons !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bdc79e2 e-flex e-con-boxed e-con e-parent\" data-id=\"7bdc79e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-454a56bf elementor-widget elementor-widget-wpforms\" data-id=\"454a56bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container \" id=\"wpforms-32435\"><form id=\"wpforms-form-32435\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"32435\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/39648\" data-token=\"02d740c72b6bc3f5914ce53c9574acd4\" data-token-time=\"1784432879\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-32435-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\">Nom <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-32435-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" required><label for=\"wpforms-32435-field_1\" class=\"wpforms-field-sublabel after\">Pr\u00e9nom<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-32435-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" required><label for=\"wpforms-32435-field_1-last\" class=\"wpforms-field-sublabel after\">Nom<\/label><\/div><\/div><\/div><div id=\"wpforms-32435-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-32435-field_2\">Messagerie \u00e9lectronique <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-32435-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-32435-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-32435-field_3\">Affaire <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-32435-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" required><\/textarea><\/div>\t\t<div id=\"wpforms-32435-field_5-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"5\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-32435-field_5\" >Messagerie \u00e9lectronique \u00e0<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-32435-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-32435-field_4-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"4\"><label class=\"wpforms-field-label\">Cases \u00e0 cocher<\/label><ul id=\"wpforms-32435-field_4\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32435-field_4_1\" name=\"wpforms[fields][4][]\" value=\"J\u2019ai lu et j\u2019accepte la politique de confidentialit\u00e9 et la politique en mati\u00e8re de cookies\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32435-field_4_1\">J\u2019ai lu et j\u2019accepte la politique de confidentialit\u00e9 et la politique en mati\u00e8re de cookies<\/label><\/li><\/ul><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-32435-field_5-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-32435-field_5-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-32435-field_5-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"32435\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/pages\/39648\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-32435\" class=\"wpforms-submit\" data-alt-text=\"Envoi...\" data-submit-text=\"Envoyer\" aria-live=\"assertive\" value=\"wpforms-submit\">Envoyer<\/button><img decoding=\"async\" src=\"https:\/\/www.tenerifepass.net\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Chargement en cours\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-399864b1 e-flex e-con-boxed e-con e-parent\" data-id=\"399864b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-562dae34 elementor-widget elementor-widget-heading\" data-id=\"562dae34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Autres activit\u00e9s \u00e0 Tenerife<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d333afd elementor-widget elementor-widget-html\" data-id=\"d333afd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style='text-align:center;'><script>function loadScript(url, callback){var script=document.createElement('script'); script.type='text\/javascript'; if (script.readyState){script.onreadystatechange=function(){if (script.readyState=='loaded' || script.readyState=='complete'){script.onreadystatechange=null; callback();}};}else{script.onload=function(){callback();};}script.src=url; document.getElementsByTagName('head')[0].appendChild(script);}loadScript('https:\/\/www.civitatis.com\/f\/js\/vendor\/iframeResizer.min.js', function(){iFrameResize({checkOrigin:false,initCallback:function(iframe){setTimeout(function(){var resizeEvent = window.document.createEvent('UIEvents'); resizeEvent.initUIEvent('resize', true, false, window, 0); iframe.dispatchEvent(resizeEvent);});}})})<\/script><iframe class='civitatis-iframe' src='https:\/\/www.civitatis.com\/widget-activities\/?agencyId=41818&agencyUserId=51086&display=cosy&cant=3&lang=fr&currency=EUR&zone=499&activities=19927,146348,92033&transfer=0&cmp=Widget_Tenerife_ES&width=100%&hideButton=0&centerContent=1&typeSelection=manual&color=109bc5&typography=Open+Sans&removeBackground=0&showShadow=0&roundedButtons=1' width='100%'  frameborder='0' data-maxwidth='100%' style='max-width: 100%' ><\/iframe><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamations Si vous avez rencontr\u00e9 des probl\u00e8mes, nous sommes l\u00e0 pour vous aider ! Parfois, les choses ne se passent pas comme pr\u00e9vu. Tralopia International dispose de formulaires de plainte \u00e0 Calle El Roque, 22, Santa Cruz de Tenerife, du lundi au vendredi de 09h00 \u00e0 18h00. Les formulaires de plainte seront conformes au mod\u00e8le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":39650,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-39648","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/pages\/39648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/comments?post=39648"}],"version-history":[{"count":0,"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/pages\/39648\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/media\/39650"}],"wp:attachment":[{"href":"https:\/\/www.tenerifepass.net\/fr\/wp-json\/wp\/v2\/media?parent=39648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}