I. DATA CONTROLLER

Contact details of the person in charge:

TRALOPIA INTERNATIONAL S.L., CIF B-76737840, with registered office at Calle El Roque, 22, 38330 – San Cristóbal de La Laguna – Santa Cruz de Tenerife in its capacity as operator of the domain http://tenerifepass.net (hereinafter TENERIFE PASS).

Contact details of the Data Protection Officer:

You can contact us at the postal address indicated above and/or by email: legal@tenerifepass.net

II. SCOPE OF THE POLICY

When you access and use this website, participate in the blog, or use any other means that involve the processing of personal data, you agree to accept this Privacy Policy, as well as the provisions contained in the General Conditions and the Cookies Policy.

At TENERIFE PASS we provide you with information so that, prior to filling in your personal data, you can access the Privacy Policy and any other relevant information on Data Protection.

III. PURPOSES OF DATA PROCESSING

For what purpose do we process your personal data?

We collect personal information necessary for the management and maintenance of some of our services, as well as for other purposes set out in this Privacy Policy.

TENERIFE PASS processes your personal data for the following purposes:

• CONTRACTUAL: Contract, maintain and review compliance with the products and services you have contracted with TENERIFE PASS.
• CONSENT: Any commercial action carried out with special attention to profiling based on your personal preferences of your own or third-party products and through any means, including telematic means.
• LEGITIMATE INTEREST: (i) For the implementation of commercial actions, as well as recommendations for products and services taking into account those you have contracted in the past. (II)Also for the prevention, investigation and detection of fraud. (III) To record your voice to maintain the quality of the service and to use the recordings as evidence, in and out of court.

In what cases are personal data requested through our website?

• To subscribe to the TENERIFE PASS newsletter.
• To require any of the services and/or products we offer.
• To attend to queries and complaints that they send us.
• To manage applications from candidates to work with us.

How will we use the personal information we use?

• To promote information about our services by e-mail if requested.
• To manage the list of subscriptions, send newsletters, promotions and related offers.
• To manage the sale of our tourist services and any other described on our website.
• For customer service and to provide follow-up services.

How long will we keep your data?

The period of storage of personal data will vary depending on the service you may contract. In any case, your data will be kept for the duration of the contractual relationship. Once this has ended, we will keep your data blocked during the limitation periods of the obligations that may have arisen from the processing and/or the applicable legal periods, remaining at the disposal of the competent authorities, for the attention of the possible responsibilities arising from the processing.

IV. STANDING

We process your data on the legal basis of providing you with the information or services you request.

In other cases it may be necessary for the performance of a contract you enter into with us, also based on a legitimate interest as described in Section III.

In each case, you will have full rights over your personal data and over the use of it and you will be able to exercise them at any time.

Under no circumstances will we transfer your data to third parties without informing you in advance and we will always require your prior consent.

The sending of personal data is mandatory to contact and be able to respond to the request you send us. Likewise, not providing the personal data requested or not accepting this privacy policy means that it is impossible to subscribe to and process the requests made on this website.

V. RECIPIENTS

Who do we share your data to?

• Competent Public Bodies, Tax Agency, State Security Forces and Corps, Judges and Courts, when TENERIFE PASS has the legal obligation to provide them.
• In addition, TENERIFE PASS has the collaboration of some third-party service providers who have access to your personal data and who process the aforementioned data in the name and on behalf of TENERIFE PASS as a result of its provision of services.
  Specifically, and by way of example and not limitation, the aforementioned providers carry out their services in the following sectors: financial, logistics services, agencies, aerospace, fraud prevention, commercial communications, legal advice, multidisciplinary professional services companies, companies related to maintenance, technology service provider companies, physical security companies and call center service companies.

  Under no circumstances will your personal data be shared with third parties without obtaining your prior consent, unless the transfer of your data is necessary to maintain the relationship with you (this is the case of Airlines if you ask us to book a flight, Hotels to ensure that the requested reservation is made, Car rental companies to ensure that they book the car on the dates you are interested in, etc.). In these cases, we advise you to review the privacy policies of these companies to obtain more information about the processing they do with your data, as well as in the cases provided for by the data protection regulations in force at any given time.

VI. DATA PROTECTION RIGHTS

How can rights be exercised?

You can send a written communication to the registered office of TENERIFE PASS or to the email address legal@tenerifepass.net, including in both cases a photocopy of your DNI/NIE or other similar identification document, to request the exercise of the following rights:

• Right to request access to personal data: you can ask TENERIFE PASS if this company is processing your data.
• The right to request their rectification, or to the deletion of the same.
• Right to object to processing: TENERIFE PASS will stop processing the data in the way you indicate, unless for the exercise or defence of possible claims they have to continue to be processed.
• Right to data portability : in the event that you want your data to be processed by another entity, TENERIFE PASS will provide you with the portability of your data to the new controller.
• The right to request the limitation of their processing, in which case they will only be kept by TENERIFE PASS for the defence of possible claims.
• Possibility to withdraw consent: in the event that consent has been granted for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

In any case, we ask you to please contact us at the address legal@tenerifepass.net so that you can exercise your rights mentioned above more easily and quickly.

How can you file a complaint with the Control Authority?

If a user considers that there is a problem with the way in which TENERIFE PASS is handling their data, they can direct their complaints to the Data Protection Officer or the corresponding data protection supervisory authority , the Spanish Data Protection Agency being the one indicated in the case of Spain.

VII. SECURITY

At TENERIFE PASS we maintain the highest levels of security required by law to protect your personal data against accidental loss and unauthorised access, processing or disclosure, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed. When we receive your data, we use rigorous procedures and security features to prevent any unauthorized access.

The actions described in this section and aimed at ensuring an adequate level of security for the identified risk shall include, if necessary, the following measures:

• Pseudonymization and encryption of personal data.
• Measures capable of guaranteeing the permanent confidentiality, integrity, availability and resilience of processing systems and services.
• Measures capable of restoring the availability and access to personal data quickly in the event of a physical or technical incident.
• Existence of a process of regular verification, evaluation and assessment of the effectiveness of technical and organisational measures to guarantee the security of the processing.
• Periodic assessment of the risk of accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorised communication of or access to such data.
• Measures to ensure that any person acting under the authority of TENERIFE PASS and having access to personal data can only process such data following instructions from TENERIFE PASS.

VIII. CONFIDENTIALITY

The personal data that may be collected will be treated with absolute confidentiality, undertaking to maintain secrecy with respect to them and guaranteeing the duty to keep them by adopting all the necessary measures to prevent their alteration, loss and unauthorised processing or access, in accordance with the provisions of the applicable legislation.

IX. LIABILITY

The user will be solely responsible for the completion of the forms with false, inaccurate, incomplete or outdated data

X. COOKIES

Our website uses “cookies” to collect information about how you use the Website. For more detailed information on how TENERIFE PASS uses cookies, please see the Cookie Policy.

Date of publication of this Policy: 20/02/2025