Claims
If you've had any issues, we're here to help!
Sometimes things don't go as expected.
Tralopia International has complaint forms at Calle El Roque, 22, Santa Cruz de Tenerife, from Monday to Friday from 09:00 to 18:00 hours.
The complaint forms will be in accordance with the model approved by the Ministry responsible for tourism and will be made up of a unitary set of forms, consisting of an original white sheet of paper and three copies of pink, green and blue.
Tralopia International will provide its customers with complaint forms when they request them, will fill in the entire data box to be completed by the company and will provide the explanations and data necessary for its proper completion. The claimant must keep the green copy in his possession for the purposes of its record, and will send the original (white copy) to the Ministry responsible for tourism. The claimant may attach to the original copy the evidence or documents that he or she deems necessary. In the event of complaints about prices, the presentation of the invoice will be mandatory.
Within a period of one month from the day of the complaint, Tralopia International will send the blue copy to the Ministry responsible for tourism, keeping the pink copy.